SMS: Network Discovery Returns Fully Qualified Domain Names Instead of NetBIOS Names

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Article ID: 262392 - View products that this article applies to.
This article was previously published under Q262392
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SYMPTOMS

In an environment with a Microsoft Windows 2000-based Dynamic Host Configuration Protocol (DHCP) server, Network Discovery may return fully qualified domain names (FQDNs) instead of NetBIOS names for the resources it discovers through DHCP. This could cause duplication of resources in the Systems Management Server (SMS) Administrator console.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
   Date      Time    Version        Size   File name   Platform
   ------------------------------------------------------------
   05/12/00  3:42pm  2.0.1380.1161  112KB  Ad_adm.dll  Intel
   05/12/00  3:42pm  2.0.1380.1161  190KB  Ad_adm.dll  Alpha
				
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.


NOTE: Before you apply this hotfix, you must delete all resources that are reported as FQDNs. To do this, create a collection that is based on a query that lists all computers with FQDN NetBIOS names. For example, create a query similar to:
select NetbiosName from SMS_R_System where NetbiosName like "%domain.com%"
If you use this sample query, replace domain.com with your actual domain name.

After you build the collection, use the Delete Special command to delete all of the resources.

Microsoft provides programming examples for illustration only, without warranty either expressed or implied, including, but not limited to, the implied warranties of merchantability and/or fitness for a particular purpose. This article assumes that you are familiar with the programming language being demonstrated and the tools used to create and debug procedures. Microsoft support professionals can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific needs.
If you have limited programming experience, you may want to contact a Microsoft Certified Partner or Microsoft Advisory Services. For more information, visit these Microsoft Web sites:

Microsoft Certified Partners - https://partner.microsoft.com/global/30000104

Microsoft Advisory Services - http://support.microsoft.com/gp/advisoryservice

For more information about the support options that are available and about how to contact Microsoft, visit the following Microsoft Web site:http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

MORE INFORMATION

How to Install the Hotfix

Using the Hotfix Installer

NOTE: This method is only for Intel-based computers.
  1. Copy the hotfix folder structure to a share on your network. Q262392.exe is a Microsoft Windows Installer file that updates specific files on your site server.
  2. Log on to your site server using an account with administrative privileges.
  3. On the site server, quit the SMS Administrator console.
  4. Run Q262392.exe and follow the directions in the wizard.

Manual Installation

  1. Log on to your site server using an account with administrative privileges.
  2. Quit the SMS Administrator console and stop all SMS services, including the Windows Management service.
  3. Replace the Ad_adm.dll file in the Sms_root_folder\Bin\Platform folder with the version you obtained from the hotfix.
  4. Restart all SMS services.

Properties

Article ID: 262392 - Last Review: February 28, 2014 - Revision: 3.4
APPLIES TO
  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 Service Pack 1
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbbug kbfix KB262392

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