Nlaapi.dll is missing from the Server Core installation of Windows Server 2008 R2

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Article ID: 2624641 - View products that this article applies to.
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SYMPTOMS

If you try to run a 32-bit application that depends on the Nlaapi.dll module on a computer that is running a Server Core installation of Windows Server 2008 R2, you receive the following error message:
The program can't start because nlaapi.dll is missing from your computer. Try reinstalling the program to fix this problem.

CAUSE

This issue occurs because the Nlaapi.dll file is missing from the %windir%\SysWOW64 folder.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxxWindows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ncsi.dll6.1.7600.21062209,40801-Oct-201105:33x64
Nlaapi.dll6.1.7600.2106270,14401-Oct-201105:33x64
Nlasvc.dll6.1.7600.21062302,08001-Oct-201105:33x64
Ncsi.dll6.1.7601.21830210,94401-Oct-201105:26x64
Nlaapi.dll6.1.7601.2183070,65601-Oct-201105:26x64
Nlasvc.dll6.1.7601.21830303,61601-Oct-201105:26x64
Ncsi.dll6.1.7600.21062152,06401-Oct-201104:39x86
Nlaapi.dll6.1.7600.2106251,71201-Oct-201104:39x86
Ncsi.dll6.1.7601.21830152,06401-Oct-201106:07x86
Nlaapi.dll6.1.7601.2183052,22401-Oct-201106:07x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ncsi.dll6.1.7600.21062470,01601-Oct-201104:19IA-64
Nlaapi.dll6.1.7600.21062156,16001-Oct-201104:19IA-64
Nlasvc.dll6.1.7600.21062605,18401-Oct-201104:19IA-64
Ncsi.dll6.1.7601.21830468,99201-Oct-201104:18IA-64
Nlaapi.dll6.1.7601.21830156,67201-Oct-201104:18IA-64
Nlasvc.dll6.1.7601.21830603,64801-Oct-201104:18IA-64
Ncsi.dll6.1.7600.21062152,06401-Oct-201104:39x86
Nlaapi.dll6.1.7600.2106251,71201-Oct-201104:39x86
Ncsi.dll6.1.7601.21830152,06401-Oct-201106:07x86
Nlaapi.dll6.1.7601.2183052,22401-Oct-201106:07x86

WORKAROUND

To work around the issue, manually copy the Nlaapi.dll file from a full installation of Windows Server 2008 R2 to the %windir%\SysWOW64 folder on the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_0bf66258e8e4758a825eaa4e0721eb18_31bf3856ad364e35_6.1.7601.21830_none_422706de7e9e0da1.manifest
File versionNot Applicable
File size698
Date (UTC)01-Oct-2011
Time (UTC)08:58
File nameAmd64_21255d54f2e00435001ea934e721da2c_31bf3856ad364e35_6.1.7600.21062_none_2ef0fc0ef0d017f7.manifest
File versionNot Applicable
File size1,038
Date (UTC)01-Oct-2011
Time (UTC)08:58
File nameAmd64_8d5dcfc9d4e0684e16ca4ad54ffc6c25_31bf3856ad364e35_6.1.7601.21830_none_fb97651278cc8c4c.manifest
File versionNot Applicable
File size698
Date (UTC)01-Oct-2011
Time (UTC)08:58
File nameAmd64_aa19e69a3e86a0c13ca6acdf577fcafd_31bf3856ad364e35_6.1.7600.21062_none_fae3b0fc9bb0ea9a.manifest
File versionNot Applicable
File size698
Date (UTC)01-Oct-2011
Time (UTC)08:58
File nameAmd64_bbad79cafead8b81f13b2cad98680cb3_31bf3856ad364e35_6.1.7601.21830_none_49e70089f353c51d.manifest
File versionNot Applicable
File size1,038
Date (UTC)01-Oct-2011
Time (UTC)08:58
File nameAmd64_d75890f961e8b87ff4544afa981f544a_31bf3856ad364e35_6.1.7600.21062_none_b53bdce83df40798.manifest
File versionNot Applicable
File size698
Date (UTC)01-Oct-2011
Time (UTC)08:58
File nameAmd64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7600.21062_none_c41704d33dab8cf4.manifest
File versionNot Applicable
File size48,793
Date (UTC)01-Oct-2011
Time (UTC)06:26
File nameAmd64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.21830_none_c61bfacd3abb3c44.manifest
File versionNot Applicable
File size48,793
Date (UTC)01-Oct-2011
Time (UTC)07:22
File nameWow64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7600.21062_none_ce6baf25720c4eef.manifest
File versionNot Applicable
File size47,009
Date (UTC)01-Oct-2011
Time (UTC)04:59
File nameWow64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.21830_none_d070a51f6f1bfe3f.manifest
File versionNot Applicable
File size47,009
Date (UTC)01-Oct-2011
Time (UTC)06:29
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_2a9262dfbc0b76f847e98e358678cb01_31bf3856ad364e35_6.1.7601.21830_none_d3aa695fe861306d.manifest
File versionNot Applicable
File size696
Date (UTC)01-Oct-2011
Time (UTC)08:58
File nameIa64_3217815bc2d87f4eb3217505a64f3fd2_31bf3856ad364e35_6.1.7600.21062_none_f8af0bf0504247bb.manifest
File versionNot Applicable
File size696
Date (UTC)01-Oct-2011
Time (UTC)08:58
File nameIa64_8d5dcfc9d4e0684e16ca4ad54ffc6c25_31bf3856ad364e35_6.1.7601.21830_none_9f7a6d84c06d2412.manifest
File versionNot Applicable
File size697
Date (UTC)01-Oct-2011
Time (UTC)08:58
File nameIa64_aa19e69a3e86a0c13ca6acdf577fcafd_31bf3856ad364e35_6.1.7600.21062_none_9ec6b96ee3518260.manifest
File versionNot Applicable
File size697
Date (UTC)01-Oct-2011
Time (UTC)08:58
File nameIa64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7600.21062_none_67fa0d45854c24ba.manifest
File versionNot Applicable
File size48,791
Date (UTC)01-Oct-2011
Time (UTC)06:10
File nameIa64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.21830_none_69ff033f825bd40a.manifest
File versionNot Applicable
File size48,791
Date (UTC)01-Oct-2011
Time (UTC)07:27
File nameWow64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7600.21062_none_ce6baf25720c4eef.manifest
File versionNot Applicable
File size47,009
Date (UTC)01-Oct-2011
Time (UTC)04:59
File nameWow64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.21830_none_d070a51f6f1bfe3f.manifest
File versionNot Applicable
File size47,009
Date (UTC)01-Oct-2011
Time (UTC)06:29

Properties

Article ID: 2624641 - Last Review: January 12, 2012 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2624641

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