XADM: Information Store Crashes When Using Antivirus Application Programming Interface

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Article ID: 262491 - View products that this article applies to.
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SYMPTOMS

When you use Exchange Server with an antivirus software package that uses the Exchange Server antivirus application-programming interface (API), a Dr. Watson error message may be generated by the information store.

The call stack is similar to the following:
# FramePtr RetAddr Param1 Param2 Param3 Function Name
00 0000000017b0ea68 00000000004a7b80 0000000000000000 0000000017b0eaa0 0000000000000000 STORE!EcOpenCvtatt+0xeb(0x01040610, 0x1B0C3D68, 0x00000000, 0x17B0EAA0, 0x00000000)
01 0000000017b0ea80 00000000004a7099 0000000000000000 0000000017b0eaa0 0000000000000000 STORE!CVTMINIMSG::HrOpenCvtatt+0x20(0x01040610, 0x00000000, 0x17B0EAA0, 0x00000000)
02 0000000017b0eaa0 00000000004a730d 000000001b0abfc8 0000000000000000 0000000000000000 STORE!CMDBMessage::OpenAttach+0x31(0x1B0ABFC8, 0x00000000, 0x00000000, 0x00000000, 0x17B0EAD4)
03 0000000017b0ead8 00000000004a7775 0000000000000000 0000000000000002 0000000000000000 STORE!CAttachTable::QueryRows+0xa0(0x00000000, 0x00000002, 0x00000000, 0x17B0EB08)
04 0000000017b0eb00 0000000000482c9e 0000000000000000 0000000017b0eb20 0000000000000000 STORE!RTFLIB_HrQueryAllRows+0xd5(0x00000000, 0x17B0EB20, 0x00000000, 0x00483260, 0x00000000, 0x1736C2D0)
05 0000000017b0eb64 000000006fff1965 0000000000000003 0000000000000000 0000000017b0fca8 STORE!MSGHOOK::ScGetAttachTableCache+0x10e(0x01040610, 0x00000003)

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The following files are available for download from the Microsoft Download Center:
x86:
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Download
Download Q248838engi.exe now
Alpha:
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Download
Download Q248838enga.exe now
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 3. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

MORE INFORMATION

This issue was first introduced in Build 5.5.2652.19 of the Store.exe file. If you previously installed build 5.5.2652.19 or later of the Store.exe file.

Properties

Article ID: 262491 - Last Review: October 20, 2013 - Revision: 4.2
APPLIES TO
  • Microsoft Exchange Server 5.5 Service Pack 3
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbgraphxlinkcritical kbqfe KB262491

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