OFF: Office Program Opens Slowly With Norton Installed

View products that this article applies to.

This article was previously published under Q262530

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SYMPTOMS

When you open one of the Microsoft Office programs listed at the beginning of this article, the program may open slowly.

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CAUSE

This behavior may occur if you have any of the following programs installed on your computer.

Norton AntiVirus 2000
Norton AntiVirus 2001
Norton AntiVirus 2002
Norton SystemWorks 2000
Norton SystemWorks 2001
Norton SystemWorks 2002

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WORKAROUND

For additional information on the Norton AntiVirus Office Plug-in, click the article number below to view the article in the Microsoft Knowledge Base:

329820 (http://support.microsoft.com/kb/329820/EN-US/ ) OFF: Latest Information on Using Microsoft Office with the Norton AntiVirus Plug-In for Microsoft Office

For more information about your Norton AntiVirus or Norton SystemWorks software, see your product documentation.

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Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site:

http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors)

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REFERENCES

For additional information about problems in Office 2000 or Office XP when you use the Norton AntiVirus plug-in of Norton AntiVirus 2002, 2000, or 2001, click the article numbers below to view the articles in the Microsoft Knowledge Base:

243237 (http://support.microsoft.com/kb/243237/EN-US/ ) PUB2000: Error Message: A Word Story Editing Error Occurred

252149 (http://support.microsoft.com/kb/252149/EN-US/ ) OL2000: Error Message When Attempting to Start Mail Merge in Outlook

243579 (http://support.microsoft.com/kb/243579/EN-US/ ) OFF2000: Error Messages in Programs That Use Word 2000 with Norton AntiVirus Installed

246018 (http://support.microsoft.com/kb/246018/EN-US/ ) BUG: Automation Error 8001010A when Automating Word 2000

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