Article ID: 2625501 - View products that this article applies to.
The Microsoft Application Virtualization Client service may fail to start on App-V 4.5 clients running on machines that also have Symantec PGP Desktop Corporate 10.1 or 9.x installed. Attempting to start the service fails with the error:
A corresponding event will be logged:
In addition, sftlog.txt will show errors similar to the following:
This behavior is by design. The App-V 4.5 client prevents a known issue where a Windows blue screen (STOP error) may occur if both the App-V client and Symantec PGP are installed on the same machine. App-V fails to start the client service in order to prevent this scenario.
To allow coexistence of both the App-V client and Symantec PGP, upgrade the App-V client to version 4.6 or greater.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.