Error Message Copying Large Amounts of Data from an Offline Drive

Article ID: 262554 - View products that this article applies to.
This article was previously published under Q262554
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SYMPTOMS

You may receive an error message or a blue screen when a program calls the Win32 API GetFileInformationByHandle for a file residing on an offline drive. This generally occurs when you are copying data to or from an offline drive (that is, a drive which is configured for Client-Side Caching or CSC).
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CAUSE

The error occurs in adjusting the buffer size after getting file information for files that are in a disconnected state. This causes subsequent code to behave as if there is more memory than actually exists and the program writes beyond the buffer.
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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910
(http://support.microsoft.com/kb/260910/EN-US/ )
How to Obtain the Latest Windows 2000 Service Pack
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STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 1.
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Properties

Article ID: 262554 - Last Review: February 20, 2007 - Revision: 3.2
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbbug kberrmsg kbfix kbwin2000sp1fix KB262554
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