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Computer Hangs During Shutdown Because of Resource Conflict

Article ID: 262575 - View products that this article applies to.

This article was previously published under Q262575

For a Microsoft Windows XP version of this article, see 314101

(http://support.microsoft.com/kb/314101/EN-US/ )

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SYMPTOMS

You may experience any of the following symptoms:

When you click Start, click Shut Down, and then click either Restart or Shut Down in the Shut Down Windows dialog box, the computer may begin to shut down but then stop responding (hang). When this occurs, the computer stops at a blank screen. The mouse pointer is displayed, but you cannot move it. The computer does not respond to mouse movements or keyboard input.
If your floppy disk drive is not present in My Computer, the Standard Floppy Disk Controller device in Device Manager may display the following error status:
This device cannot find enough free resources that it can use. (Code 12)
The following "Stop" error message may be displayed when you shut down from Safe mode:
STOP 0x0000009F
Driver_Power_State_Failure

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This behavior can occur if you have PACE InterLok anti-piracy software installed on your computer. InterLok installs the Tpkd.sys driver, which uses the same IRQ as the Standard Floppy Disk Controller device.

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RESOLUTION

To resolve this issue, visit the following PACE Web site:

http://www.paceap.com

(http://www.paceap.com)

Download the latest Tpkd.zip driver, unzip it, and install it.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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MORE INFORMATION

InterLok is a tool set for protecting, distributing, and selling software electronically via the Internet.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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