Article ID: 262611 - View products that this article applies to.
This article was previously published under Q262611
This article has been archived. It is offered "as is" and will no longer be updated.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
If you are logged on to the network and your password expires, when you try to start Outlook 2000, many event ID 535 messages may be generated and logged in the server Security log.
In Outlook 2000, the User Credential dialog box in which you can change your password may not be displayed; instead, a Network Error dialog box is displayed.
This problem can occur if the Microsoft Exchange Server address provider state computer does not handle the invalid user credentials correctly.
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276367To enable the users to change the password, you must enable the registry entry, later in this article, on the Primary Domain Controller.
(http://support.microsoft.com/kb/276367/EN-US/ )OFF2000: How to Obtain the Latest Office 2000 Service Pack
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To enable this fix, modify the following registry entry on the domain controller:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
After you apply the fix, you may notice a reduction in the Event ID 535 on the server security log. You may also notice that Outlook 2000 now displays User Credential dialog box; however, the user may be unable to change the password. For additional information about this problem, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/236111/EN-US/ )XCLN: Client Unable to Change Windows NT Password