Intel Video Phone Does Not Work or Stops Responding

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View products that this article applies to.

This article was previously published under Q262755

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SYMPTOMS

When you attempt to install or to use the Intel Video Phone, your computer may experience the following symptoms:

The following error message may be displayed:
The version of Intel Video Phone that you're attempting to install does not run on this version of Windows.
The system may stop responding when you use the configuration wizard.
When you attempt to make a videophone call, the audio feature may not work. The remote user does not hear any audio during the videophone session. If both callers are using a Microsoft Windows Millennium Edition-based computer, the audio feature does not work in either direction (send and receive) for the callers.

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CAUSE

This behavior can occur because Intel Video Phone version 3.x or earlier, is not designed to run on Windows Millennium Edition (Me).

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To resolve this behavior, you must contact Intel Corporation to upgrade their software to the latest version.

For information about obtaining the latest version of Intel Video Phone, click the following link to view the Intel Corporation Web site:

http://www.intel.com (http://www.intel.com)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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MORE INFORMATION

The Intel Create & Share software installs the Intel Video Phone. The following additional Intel PC Camera products are shipped with Intel Video Phone:

Intel Create & Share Camera Pack - 2.0 USB
Intel PC Camera Pack
Intel PC Camera Pro Pack

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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REFERENCES

For information about how to contact the vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

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APPLIES TO

Microsoft Windows Millennium Edition

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kb3rdparty kbhardware kbprb KB262755

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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