Authentication Issue with NTLM Security on IIS If User Name or Password Contains Extended Characters

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Article ID: 262769 - View products that this article applies to.
This article was previously published under Q262769
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SYMPTOMS

You cannot be successfully authenticated when you try to gain access to a page on a computer that is running Microsoft Internet Information Server (IIS) that is configured to use NTLM security if your user name or password contains an extended character (for example, an N with a tilde character above it).

You can log on to the Microsoft Windows NT-based domain and gain access to network resources, but when you try to gain access to a page on the IIS server from Internet Explorer, you are prompted three times for your credentials, and then you receive HTTP error 401.

RESOLUTION

Internet Explorer 5.5

To resolve this problem, obtain the latest service pack for Internet Explorer 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276370 List of Issues That Are Fixed in Internet Explorer 5.5 Service Pack 1

Internet Explorer 5.01

To resolve this problem, obtain the latest service pack for Internet Explorer version 5.01. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
267954 How to Obtain the Latest Internet Explorer 5.01 Service Pack

WORKAROUND

The authentication succeeds if you configure IIS to use Basic/Clear Text authentication or Secure Sockets Layer (SSL).

STATUS

Internet Explorer 5.5

Microsoft has confirmed that this is a problem in Internet Explorer 5.5. This problem was first corrected in Internet Explorer version 5.5 Service Pack 1.

Internet Explorer 5.01

Microsoft has confirmed that this is a problem in Internet Explorer 5.01. This problem was first corrected in Internet Explorer version 5.01 Service Pack 2.

Properties

Article ID: 262769 - Last Review: October 20, 2013 - Revision: 3.2
APPLIES TO
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.5
  • Microsoft Internet Explorer 5.01
  • Microsoft Windows Millennium Edition
Keywords: 
kbnosurvey kbarchive kbbug kberrmsg kbfix kbie550sp1fix KB262769

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