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OL2000: Outlook Stops Responding After You Install Personal Folders File Backup Add-in

Article ID: 262870 - View products that this article applies to.

This article was previously published under Q262870

SYMPTOMS

When you install the Microsoft Outlook personal folder file Backup tool from the Microsoft Web Site and start Outlook with the embedding option, you may receive an access violation or an error message may be logged in the Application event log, and you may receive the following error message:

The instruction at "0x30a6645f" referenced memory at "0x00000000".
The Memory could not be "read".

Click OK to terminate the application.
Click CANCEL to debug the application.

-Or-

If you use OLE automation to launch Outlook from another application [using CreateObject(Outlook.Application)].

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CAUSE

When you create an instance of Outlook by OLE, add-in modules are loaded and released by the add-in manager. In this case, the Outbak.dll file (Outlook 2000 personal folder file Backup module) registers to the add-in manager, loads, and then releases by itself.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The Japanese-language version of this fix should have the following file attributes or later.

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