XADM: Dr. Watson in Exchange Server Information Store

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This article was previously published under Q263069

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SYMPTOMS

The Exchange Server information store (Store.exe) may stop working, and the following information may be found in the Dr. Watson log file, Drwtsn32.log:

EXCHMEM!ExchHeapFree+0x15
LIBXDS!memmgr__free+0xf
LIBXDS!OMP_idesc_struct__deallocate+0xad
LIBXDS!OMP_iobject_struct__deallocate+0x28
LIBXDS!OMP_idesc_struct__get_sub+0x8d
LIBXDS!OMP_idesc_struct__get+0x89
LIBXDS!OMP_iobject_struct__get+0x16e
LIBXDS!OMP_idesc_struct__get_sub+0x7c
LIBXDS!OMP_idesc_struct__get+0x89
LIBXDS!OMP_iobject_struct__get+0x16e
LIBXDS!spub__spub+0x71
LIBXDS!pri__get+0xba
LIBXDS!_OMP_get+0x1b7

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RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

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WORKAROUND

A short term workaround is to restart the Information Store service.

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STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

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APPLIES TO

Microsoft Exchange Server 5.5 Service Pack 3

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kbbug kbexchange550sp4fix kbfix kbqfe KB263069

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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