OFF2000: Routing Office Document Prompts After You Apply Outlook E-mail Security Update

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This article was previously published under Q263092

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SYMPTOMS

When you try to route a Microsoft Word document, Microsoft PowerPoint presentation or a Microsoft Excel workbook (point to Send To on the File menu, and then click Routing Recipient), you may receive the following prompt one or more times:

A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this?

If this is unexpected, it may be a virus and you should choose "No".

When you click the Route button, you may receive the following prompt:

A program is trying to automatically send e-mail on your behalf.
Do you want to allow this?

If this is unexpected, it may be a virus and you should choose "No".

CAUSE

This behavior occurs if you have installed the Outlook E-mail Security Update. The Outlook E-mail Security Update provides additional levels of protection against malicious e-mail messages. The update changes the way that Outlook handles attachments and the way that Outlook can be controlled programmatically.

For additional information about this update, please see one of the following articles in the Microsoft Knowledge Base, depending on which version of Outlook you have:

262631 (http://support.microsoft.com/kb/262631/EN-US/ ) OL2000: Information About the Outlook E-mail Security Update

262617 (http://support.microsoft.com/kb/262617/EN-US/ ) OL98: Information About the Outlook E-mail Security Update