OFF2000: Routing Office Document Prompts After You Apply Outlook E-mail Security Update

Article translations Article translations
Article ID: 263092 - View products that this article applies to.
This article was previously published under Q263092
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

SYMPTOMS

When you try to route a Microsoft Word document, Microsoft PowerPoint presentation or a Microsoft Excel workbook (point to Send To on the File menu, and then click Routing Recipient), you may receive the following prompt one or more times:
A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this?

If this is unexpected, it may be a virus and you should choose "No".
When you click the Route button, you may receive the following prompt:
A program is trying to automatically send e-mail on your behalf.
Do you want to allow this?

If this is unexpected, it may be a virus and you should choose "No".

CAUSE

This behavior occurs if you have installed the Outlook E-mail Security Update. The Outlook E-mail Security Update provides additional levels of protection against malicious e-mail messages. The update changes the way that Outlook handles attachments and the way that Outlook can be controlled programmatically.

For additional information about this update, please see one of the following articles in the Microsoft Knowledge Base, depending on which version of Outlook you have:
262631 OL2000: Information About the Outlook E-mail Security Update
262617 OL98: Information About the Outlook E-mail Security Update

Properties

Article ID: 263092 - Last Review: February 28, 2014 - Revision: 3.1
APPLIES TO
  • Microsoft Excel 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbpending KB263092

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com