Article ID: 263102 - View products that this article applies to.
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When you initiate a remote mail connection in Outlook 2000 by using the Remote Mail feature, the dialog box for logon information (domain credentials) may stop responding (or "hang") until you start another program.
This problem can occur if the password dialog thread runs within the main spooler thread, which does not allow the password dialog thread to be the item that is in focus. When the password dialog thread is moved to a background thread, it allows the focus to shift to the new item in focus without interfering with the main Outlook process.
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/276367/EN-US/ )OFF2000: How to Obtain the Latest Office 2000 Service Pack
Microsoft has confirmed that this is a problem in Microsoft Outlook 2000. This problem was first corrected in Microsoft Office 2000 Service Pack 2.