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Article ID: 263150 - Last Review: January 27, 2007 - Revision: 1.1

Visio2000: Error 1324: The Folder Path Contains an Invalid Character

This article was previously published under Q263150
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SYMPTOMS

When you attempt to install Visio 2000 on a computer that is running one of the following operating systems
  • Microsoft Windows 95
  • Microsoft Windows 98
  • Microsoft Windows NT 4.0
you may receive the following error message:
Error 1324: The folder path folder name contains an invalid character.

CAUSE

This behavior can occur if the computer is using a real mode (16-bit) driver to access the CD-ROM drive, or if the CD-ROM drive is operating in MS-DOS Compatibility mode.

NOTE: Real mode CD-ROM drivers do not support long file names.

RESOLUTION

To resolve this issue, contact your hardware manufacturer to inquire about how to obtain a protected mode (32-bit) driver for your CD-ROM drive.

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416  (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781  (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782  (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION

If protected mode drivers are not available or do not work, run Visio 2000 Setup from a shared CD-ROM drive on another computer on the network.

APPLIES TO
  • Microsoft Visio 2000 Standard Edition
  • Microsoft Visio 2000 Professional Edition
  • Microsoft Visio 2000 Technical Edition
  • Microsoft Visio 2000 Enterprise Edition
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kberrmsg kbprb KB263150
Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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