Visio2000: Error 1324: The Folder Path Contains an Invalid Character

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This article was previously published under Q263150

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SYMPTOMS

When you attempt to install Visio 2000 on a computer that is running one of the following operating systems

Microsoft Windows 95
Microsoft Windows 98
Microsoft Windows NT 4.0

you may receive the following error message:

Error 1324: The folder path folder name contains an invalid character.

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This behavior can occur if the computer is using a real mode (16-bit) driver to access the CD-ROM drive, or if the CD-ROM drive is operating in MS-DOS Compatibility mode.

NOTE: Real mode CD-ROM drivers do not support long file names.

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RESOLUTION

To resolve this issue, contact your hardware manufacturer to inquire about how to obtain a protected mode (32-bit) driver for your CD-ROM drive.

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

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MORE INFORMATION

If protected mode drivers are not available or do not work, run Visio 2000 Setup from a shared CD-ROM drive on another computer on the network.

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APPLIES TO

Microsoft Visio 2000 Standard Edition
Microsoft Visio 2000 Professional Edition
Microsoft Visio 2000 Technical Edition
Microsoft Visio 2000 Enterprise Edition

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kberrmsg kbprb KB263150

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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