Article ID: 2632283 - View products that this article applies to.
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Symptoms

When you run Microsoft Outlook 2010 or Microsoft Outlook 2013, the Mailbox Cleanup Wizard does not start when the mailbox is full. That is, the wizard does not start when you reach or exceed the Microsoft Exchange Server size limit for the mailbox. Outlook 2010 introduced other visual cues in the user interface to warn you of the "mailbox full" state. One of the new visual cues is the Quota Information. The Quota Information feature is discussed in this article.

More information

Outlook 2010 and Outlook 2013 have a feature called Quota Information. This feature displays the mailbox size and quota information.

To display quota information on the Outlook Status Bar, right-click the status bar, and then make sure that the Quota Information item is set to On. You can also view quota information by clicking the File tab of the Outlook ribbon.

Dependencies

For quota information to be displayed, your mailbox must be located on Microsoft Exchange Server 2007 or on Microsoft Exchange Server 2010. Additionally, you must have both of the following mailbox or store limits configured:

If your Outlook profile is configured in cached mode, you will need to have the following three properties configured for your mailbox:

Issue warning at
Prohibit send at
Prohibit send and receive at
If your Outlook profile is configured in online mode, you will want to have the following two properties configured for your mailbox:

Prohibit send at
Prohibit send and receive at
For more information about these requirements, click the following article number to view the article in the Microsoft Knowledge Base:
982997 Mailbox Quota Information is not displayed on the Status bar in Outlook 2010
Exchange Server 2003
If your mailbox is located on an Exchange 2003 server, Quota Information is not displayed in Outlook 2010. Additionally, the Outlook 2010 release (RTM) version in Cached Exchange Mode does not automatically start the Mailbox Cleanup Wizard when your mailbox is full.

A hotfix package that changes the Mailbox Cleanup Wizard behavior is available. After you install this hotfix, when you run Outlook 2010 in Cached Exchange Mode, the Mailbox Cleanup Wizard starts when the mailbox is full. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2544027 Description of the Outlook 2010 hotfix package (Outlook-x-none.msp): July 11, 2011

Note 
When Outlook 2010 is running in Online mode, the Mailbox Cleanup Wizard still appears when you reach or exceed your mailbox size limit.

Properties

Article ID: 2632283 - Last Review: April 11, 2013 - Revision: 5.0
Applies to
  • Microsoft Outlook 2013
  • Microsoft Outlook 2010
Keywords: 
KB2632283

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