"An unexpected error has occurred" error when you delete junk email messages from the spam quarantine mailbox in Forefront Online Protection for Exchange

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Article ID: 2635327 - View products that this article applies to.
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Symptoms

In Microsoft Forefront Online Protection for Exchange (FOPE), when you select and then delete all junk email messages from the spam quarantine mailbox, you receive the following error message:

An unexpected error has occurred. Please try to log on again in 10 minutes.

Cause

Occasionally, there may be latency between the user interface and the back-end database. In this scenario, the message list is not updated. Therefore, you receive the error message. 

Resolution

Sign out of the FOPE Administration Center, and then sign in again. This forces an update of the user interface.


Properties

Article ID: 2635327 - Last Review: June 14, 2013 - Revision: 3.0
Applies to
  • Microsoft Forefront Online Protection for Exchange
Keywords: 
vkbportal225 vkbportal230 vkbportal231 KB2635327

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