Article ID: 2636095 - Last Review: November 3, 2011 - Revision: 2.0

A blank webpage appears when you click the answer-back URL in a message that is encrypted by Exchange Hosted Encryption in Windows Live Hotmail

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
Expand all | Collapse all

SYMPTOMS

You use Windows Live Hotmail to read an email message that is encrypted by Microsoft Exchange Hosted Encryption (EHE). When you click the answer-backURL that is included in the response of the encrypted message, a blank webpage appears. 
Back to the top

CAUSE

This issue occurs if Windows Live Hotmail changes the answer-back URL so that the URL is not valid. In that case, a blank webpage is displayed instead of the viewer window for the decrypted message.

Back to the top

WORKAROUND

To work around this issue, copy and paste the answer-back URL from the message to a new web browser window.
Back to the top
APPLIES TO
  • Microsoft Forefront Online Protection for Exchange
  • Microsoft Exchange Hosted Encryption
Back to the top
Keywords: 
vkbportal225 vkbportal230 vkbportal231 vkbportal237 o365 KB2636095
Back to the top