Article ID: 2636322 - View products that this article applies to.
Users can download the Lync 2010 mobile client for Nokia Symbian for free from the Nokia store. Users can use the client to connect to Lync Online if they're assigned a Lync Online license. This article describes how to troubleshoot some common issues that you may encounter when you use the Lync 2010 mobile client for Nokia Symbian.
If a user experiences issues when they download or install the Lync 2010 mobile client, have the user change their connection type from 3G to Wi-Fi or from Wi-Fi to 3G. Then, have the user try downloading again. If the user still can't install the client, they should contact their cellular service provider or Nokia Support.
Sign-in requirementsWhen Lync Online users sign in to the Lync Mobile app, all they have to do is enter their sign-in address and password. The Domain and User name fields are for on-premises Lync Server deployments only and aren't required for Lync Online.
To configure Auto-Detect settings and HTTP proxy credentials, click More Details.
Note If automatic discovery for mobile clients hasn't been configured, users have to enter the following internal and external discovery addresses in addition to the fields that are listed in the table:
Troubleshoot Auto-DetectThe Lync 2010 mobile client looks for DNS records different from those for which the Lync 2010 desktop client looks. For the Auto-Detect process to discover the correct Lync Online service, a CNAME record that meets the following criteria must be created for the Session Initiation Protocol (SIP) domain that's being used:
To troubleshoot, use one or more of the following methods, as appropriate for your situation:
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Contact listsThe contact list that's displayed in the Lync 2010 mobile client is read-only and can't be changed from the mobile device. If a user wants to add or to remove a contact from the list, the user must use the Lync 2010 desktop client or Outlook Web App (OWA) Instant Messaging (IM).
Chats tab and conversation historyThe Chats tab on the Lync 2010 mobile client keeps track of only the conversations that occurred on the mobile device. It won't display conversations from desktop clients. Chats on mobile devices aren't displayed in the conversation history folder in the user’s Exchange mailbox.
Voice mailVoice mail is read from Exchange Unified Messaging (UM) only. If it isn't enabled for UM, this tab doesn't work.
Comparison with other mobile clientsFor a feature comparison of Lync 2010 mobile clients, go to the following Microsoft TechNet website:
Mobile Client Comparison Tables
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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