Article ID: 263686 - View products that this article applies to.
This article was previously published under Q263686
Microsoft Word 2000 stops responding when you are performing basic operations such as opening a document that was created in Microsoft Word 95 or Microsoft Word 97, editing, counting words, or scrolling.
This problem occurs if all the following are true:
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/276367/EN-US/ )OFF2000: How to Obtain the Latest Office 2000 Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 2.
Steps to Reproduce the Problem