Symptoms
Consider the following scenario:
-
You configure a failover cluster on some computers that are running Windows Server 2008 or Windows Server 2008 R2.
-
A resource group from one cluster node moves or fails over to another cluster node.
-
The resource group includes a physical disk resource.
In this scenario, the Resource Hosting Subsystem (Rhs.exe) process stops unexpectedly. Additionally, the following error event is logged in the Application log:
Log Name: Application
Source: Application
Error Date: date & time
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: computer name
Description:
Faulting application name: rhs.exe, version: version number, time stamp: time stamp
Faulting module name: clusres.dll, version: version number, time stamp: time stamp
Exception code: 0xc0000005
Fault offset: memory address
Faulting process id: process ID
Faulting application start time: start time
Faulting application path: C:\Windows\Cluster\rhs.exe
Faulting module path: C:\Windows\Cluster\clusres.dll
Cause
This issue occurs because the data that is collected from the logical unit number (LUN) is truncated when the data is larger than 512 bytes.Â
The physical disk cluster resource implementation requires a set of unique identifiers for each LUN. The unique identifiers are mostly based on data that is collected from the LUN itself by using the INQUIRY VPD page 0x83 SCSI command. Windows queries this data by calling the IOCTL_STORAGE_QUERY_PROPERTY/StorageDeviceIdProperty/PropertyStandardQuery I/O control (IOCTL). However, a problem occurs when this IOCTL call is invoked, because the data is truncated when it is larger than 512 bytes. This behavior triggers an access violation in the Rhs.exe process when the process tries to access the part that is cut off after the data is truncated.
Resolution
To resolve this issue on a computer that is running Windows Server 2008 R2, install hotfix 2520235.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2520235 "0x0000009E" Stop error when you add an extra storage disk to a failover cluster in Windows Server 2008 R2
To resolve this issue on a computer that is running Windows Vista, install the following hotfix.
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, your computer must be running Windows Server 2008 Service Pack 2 (SP2). Additionally, you must have the Failover Clustering feature installed.
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
-
The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version
Product
SR_Level
Service branch
6.0.600
2.
22xxxWindows Server 2008
SP2
LDR
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Clusres.dll |
6.0.6002.22717 |
922,624 |
15-Sep-2011 |
18:37 |
x86 |
For all supported x64-based versions of Windows Server 2008
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Clusres.dll |
6.0.6002.22717 |
1,160,704 |
15-Sep-2011 |
19:00 |
x64 |
For all supported IA-64-based versions of Windows Server 2008
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Clusres.dll |
6.0.6002.22717 |
1,933,824 |
15-Sep-2011 |
16:14 |
IA-64 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2520235 "0x0000009E" Stop error when you add an extra storage disk to a failover cluster in Windows Server 2008 R2For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows Server 2008
Additional files for all supported x86-based versions of Windows Server 2008
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
2,232 |
|
Date (UTC) |
31-Oct-2011 |
|
Time (UTC) |
07:06 |
|
Platform |
Not applicable |
|
File name |
X86_b2fabd935aa3b8b74bfcc3ae1412bbd5_31bf3856ad364e35_6.0.6002.22717_none_3f57590a90e3de26.manifest |
|
File version |
Not applicable |
|
File size |
711 |
|
Date (UTC) |
31-Oct-2011 |
|
Time (UTC) |
07:06 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.0.6002.22717_none_c346f10eb340f1a7.manifest |
|
File version |
Not applicable |
|
File size |
10,641 |
|
Date (UTC) |
15-Sep-2011 |
|
Time (UTC) |
19:16 |
|
Platform |
Not applicable |
Additional files for all supported x64-based versions of Windows Server 2008
|
File name |
Amd64_d2347f9ff29656e3f5c8efced078f5b4_31bf3856ad364e35_6.0.6002.22717_none_03847103b4af8dc6.manifest |
|
File version |
Not applicable |
|
File size |
715 |
|
Date (UTC) |
31-Oct-2011 |
|
Time (UTC) |
07:06 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.0.6002.22717_none_1f658c926b9e62dd.manifest |
|
File version |
Not applicable |
|
File size |
10,693 |
|
Date (UTC) |
15-Sep-2011 |
|
Time (UTC) |
19:18 |
|
Platform |
Not applicable |
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
2,248 |
|
Date (UTC) |
31-Oct-2011 |
|
Time (UTC) |
07:06 |
|
Platform |
Not applicable |
Additional files for all supported IA-64-based versions of Windows Server 2008
|
File name |
Ia64_c3bafc1dca458498ed65d5d8ca3cf03b_31bf3856ad364e35_6.0.6002.22717_none_d0221457a8f13c75.manifest |
|
File version |
Not applicable |
|
File size |
713 |
|
Date (UTC) |
31-Oct-2011 |
|
Time (UTC) |
07:06 |
|
Platform |
Not applicable |
|
File name |
Ia64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.0.6002.22717_none_c3489504b33efaa3.manifest |
|
File version |
Not applicable |
|
File size |
10,667 |
|
Date (UTC) |
15-Sep-2011 |
|
Time (UTC) |
16:28 |
|
Platform |
Not applicable |
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
1,587 |
|
Date (UTC) |
31-Oct-2011 |
|
Time (UTC) |
07:06 |
|
Platform |
Not applicable |
