The Save As dialog box appears two times when you try to save a file in Word 2010 or in Word 2007

Article ID: 2637570 - View products that this article applies to.
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SYMPTOMS

When you click Save or Save As to save a file in Microsoft Word 2010 or in Microsoft Word 2007, the Save As dialog box appears two times. 

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Save as window appears twice


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CAUSE

This problem occurs because the Normal.dotm template is corrupted.
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RESOLUTION

To resolve this problem, create a new Normal.dotm file by changing the name of the old file. To do this, follow these steps: 
  1. Start Windows Explorer, type %appdata%\Microsoft\Templates in the address bar, and then press Enter. 

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    Templates folder

  2. Right-click Normal.dotm, and then click Rename.

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    Normal.dotm file


  3. Change the file name to Normal.old.dotm.

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    Changing to Normal.old.dotm


  4.  Restart Word. A Normal.dotm template is automatically generated.


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    new template file

  5. Try to save a file to check whether the problem is resolved.
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Properties

Article ID: 2637570 - Last Review: March 8, 2012 - Revision: 5.0
APPLIES TO
  • Microsoft Office Word 2007
  • Microsoft Word 2010
Keywords: 
kbstepbystep kbtshoot KB2637570
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