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The Save As dialog box appears two times when you try to save a file in Word

When you select Save or Save As to save a file in Microsoft Word, the Save As dialog box appears two times.

Screenshot of Save As in Microsoft Word.

Cause

This problem occurs because the Normal.dotm template is corrupted.

Resolution

To resolve this problem, create a new Normal.dotm file by changing the name of the old file. To do this, follow these steps:

  1. Start Windows Explorer, type %appdata%\Microsoft\Templates in the address bar, and then select Enter.

    Screenshot of typing %appdata%\Microsoft\Templates in the address bar of Windows Explorer.

  2. Right-click Normal.dotm, and then select Rename.

    Screenshot of right-click Normal.dotm and select Rename.

  3. Change the file name to Normal.old.dotm.

    Screenshot of changing the file name to Normal.old.dotm.

  4. Restart Word. A Normal.dotm template is automatically generated.

    Screenshot of generated Normal.dotm.

  5. Try to save a file to check whether the problem is resolved.