Article ID: 2637964 - Last Review: November 19, 2011 - Revision: 1.0

The IMs from a federated user are not captured and archived in a Lync Server 2010 environment

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SYMPTOMS

Consider the following scenario: 
  • An Archiving server is deployed and running in a Microsoft Lync Server 2010 environment.
  • The environment is enabled for federated user access.
  • The Archiving policy for both the internal and external users is enabled.
In this scenario, the IMs from the federated user are not captured and archived. This issue occurs if one of the following conditions are true:
  • A multi-party IM conference that involves at least one federated user is created.
  • A peer to peer IM is escalated to a conference with federated users.

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RESOLUTION

To resolve this issue, install the following cumulative update:
2514980  (http://support.microsoft.com/kb/2514980/ ) Description of the cumulative update for Lync Server 2010: November 2011


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MORE INFORMATION

For more information about how to enable or disable federation for your organization, visit the following Microsoft website:
How to enable or disable federation for your organization (http://technet.microsoft.com/en-us/library/gg182586.aspx)
For more information about how to apply an archiving policy to a user or user group, visit the following Microsoft website:
How to apply an archiving policy to a user or user group (http://technet.microsoft.com/en-us/library/gg521004.aspx)


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APPLIES TO
  • Microsoft Lync Server 2010 Standard Edition
  • Microsoft Lync Server 2010 Enterprise Edition
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Keywords: 
kbqfe kbfix kbexpertiseadvanced kbsurveynew KB2637964
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