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Pictures cannot be displayed and are shown as red X in Outlook

Article ID: 2638687 - View products that this article applies to.

SYMPTOMS

When you open an email message that contains images in Microsoft Office Outlook, the image areas are blocked. These areas display a red X placeholder. Additionally, the images are sent or received as email attachments.

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RESOLUTION

To resolve this problem, make sure that the Temporary Internet Files folder is valid.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756

(http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run and then follow the steps in the Fix it Wizard.

Fix this problem
Microsoft Fix it 50673

Notes

Running this fix-it will force Outlook to use a specific folder for temporary files.
This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Let me fix it myself

Click Start, click Run (Or press Windows Key and R on your keyboard at the same time ), type regedit.exe, and then press ENTER.

(If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.)

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Locate the following registry subkey:

Office 2010:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security
2007 Office system:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security
Office 2003:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security

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In the right side window, double-click OutlookSecureTempFolder. Verify whether the folder noted is valid. You can copy and paste the folder path in Windows Explorer to verify this.
- If you do not see the OutlookSecureTempFolder entry, go to the next step.
- If the folder does not exist on your computer, change the OutlookSecureTempFolder value to a valid folder path, for example C:\temp0\.
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If the OutlookSecureTempFolder registry entry does not exist, you must create it manually. To do this, follow these steps:
1. Right-click an empty area, point to New, and then click String Value.
  
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2. Double-click OutlookSecureTempFolder, and then enter a valid folder path, for example C:\temp0\.
  
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Restart Outlook.

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