Pictures cannot be displayed and are shown as red X in Outlook

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Article ID: 2638687 - View products that this article applies to.
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Symptoms

When you open an email message that contains images in Microsoft Office Outlook, the image areas are blocked. These areas display a red X placeholder. Additionally, the images are sent or received as email attachments.

Resolution

To resolve this problem, make sure that the Temporary Internet Files folder is valid.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run and then follow the steps in the Fix it Wizard.
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assets fixit1
Fix this problem
Microsoft Fix it 50673
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Notes
  • Running this Fix it will force Outlook to use a specific folder for temporary files. 
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.



Let me fix it myself

  1. Click Start, click Run (Or press Windows Key and R on your keyboard at the same time ), type regedit.exe, and then press ENTER.

    (If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.)

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    The scrren shot for this step


  2. Locate the following registry subkey:

    Office 2010:
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security
     Office 2007:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security
    Office 2003:
    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security

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    The scrren shot for this step


  3. In the right side window, double-click OutlookSecureTempFolder. Verify whether the folder noted is valid. You can copy and paste the folder path in Windows Explorer to verify this.
    • If you do not see the OutlookSecureTempFolder entry, go to the next step.
    • If the folder does not exist on your computer, change the OutlookSecureTempFolder value to a valid folder path, for example C:\temp0\.


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    The screen shot for the value of OutlookSecureTempFolder registry key


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    The screen shot for the Windows Explorer


  4. If the OutlookSecureTempFolder registry entry does not exist, you must create it manually. To do this, follow these steps:
    1. Right-click an empty area, point to New, and then click String Value.

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      The screen shot for this step


    2. Double-click OutlookSecureTempFolder, and then enter a valid folder path, for example C:\temp0\.

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      The screen shot for this step


  5. Restart Outlook.
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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2638687 - Last Review: May 23, 2014 - Revision: 4.2
Applies to
  • Microsoft Outlook 2010
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
Keywords: 
kbinfo kbhowto kbstepbystep kbexpertisebeginner KB2638687

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