"Logon failure: account currently disabled" and "System error 1331" error messages

This article provides a solution to the system error 1331 that occurs when you connect to a share.

Applies to:   Windows Server 2012 R2
Original KB number:   263936

Symptoms

When you attempt to connect to a share, you may receive the following error message:

Share path/Name is not accessible.
Logon failure: account currently disabled.

The computer may also display a "System error 1331" error message, which is the equivalent of the preceding "Logon failure: account currently disabled" error message.

Cause

This problem can occur when you attempt to access a share that is located on a computer in a domain (either parent or child) from another domain, or when you attempt to gain access to a share that is located in the same domain.

This problem occurs most commonly when a Windows computer that has been a member of one domain is moved to another domain. The computer account for the computer that has been moved displays a red "X". For this problem to occur in a single-domain environment, the computer account had to have been set to disabled.

Resolution

To resolve this problem, delete the disabled computer account in Active Directory Users and Computers.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

More information

The resolution in this article has also been documented to resolve the problem that causes the following error message:

Access is denied; account is currently disabled.