Article ID: 263973 - Last Review: March 1, 2007 - Revision: 3.3

Utility Manager Errors When Activated

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This article was previously published under Q263973
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SYMPTOMS

If you press the WINDOWS LOGO key+U keyboard combination in Microsoft Windows 2000 while you are at the logon screen, the Utility Manager does not display.

If Narrator is set to run when Windows starts, Narrator audibly announces Utility Manager even though Utility Manager is not visible or accessible.

After you log on, any attempt to open the Utility Manager produces the following error message:
Microsoft Visual C++ Runtime Library

Runtime Error
Program drive:\winnt\system32\UtilMan.exe
Abnormal Program termination
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CAUSE

This behavior occurs because the Utility Manager service is set to log on by using an account other than its default, the Local System Account. As a result, when you call the Utility Manager, it exists in a user security context that you cannot access by using your current desktop context.
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RESOLUTION

To resolve this behavior, log on as administrator (local or domain), and then change the logon for the Utility Manager service to the LocalSystem Account located in Services under Administrative Tools. For additional information about how to configure the service to start up with the built-in system account, click the article number below to view the article in the Microsoft Knowledge Base:
259733  (http://support.microsoft.com/kb/259733/EN-US/ ) How to Troubleshoot Service Startup Permissions
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APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
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Keywords: 
kbenablemove kbappdev kbenable kbprb kbenablesight KB263973
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