Visio2000: Error Message When You Cancel the Organization Chart Wizard

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View products that this article applies to.

This article was previously published under Q264088

SYMPTOMS

When you cancel the Organization Chart Wizard, you receive the following error message, and then Visio quits:

An application error has occurred and an application error log is being generated. Visio32.exe.

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RESOLUTION

To resolve this problem, obtain Microsoft Visio 2000 Service Release 1 (SR-1).

To obtain SR-1, click the article number below to view the article in the Microsoft Knowledge Base:

263721 (http://support.microsoft.com/kb/263721/EN-US/ ) Visio: How to Obtain Microsoft Visio 2000 Service Release 1 (SR-1)

To temporarily work around this problem, do not cancel the wizard. Continue through the wizard, clicking Next until the wizard is finished. Then, close the drawing without saving it.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Visio 2000 SR-1.

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MORE INFORMATION

Steps to Reproduce the Behavior

On the File menu, point to New, point to Organization Chart, and then click Organization Chart Wizard.
When the Organization Chart Wizard starts, click Cancel.
On the File menu, point to New, and then click Choose Drawing Type.

Note that you receive the error message mentioned in the "Symptoms" section, and then Visio quits.

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APPLIES TO

Microsoft Visio 2000 Standard Edition
Microsoft Visio 2000 Professional Edition
Microsoft Visio 2000 Technical Edition
Microsoft Visio 2000 Enterprise Edition

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kberrmsg KB264088

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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