The update tracking information option does not work in an Exchange Server 2007 environment

Article ID: 2641312 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • A user clicks to select the Update tracking information, and then delete responses that don’t contain comments check box in a Microsoft Exchange Server 2007 environment.

    Note The Update tracking information, and then delete responses that don’t contain comments check box is located under the Tracking heading in the Mail tab of the Outlook Options dialog box.
  • The user sends a meeting request to a recipient by using Microsoft Office Outlook.
  • The recipient accepts the meeting request without leaving any comments.
  • The user receives the meeting acceptance message.
In this scenario, the meeting acceptance message remains in the Inbox folder instead of automatically moving to the Deleted Items folder.
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CAUSE

This issue occurs because the Microsoft Exchange Hub Transport server incorrectly sets the LID_IS_SILENT property of the meeting acceptance message to FALSE. Therefore, the Outlook mail tracking option that is mentioned in the "Symptoms" section does not work.


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RESOLUTION

To resolve this issue, install the following update rollup:
2608656
(http://support.microsoft.com/kb/2608656/ )
Description of Update Rollup 6 for Exchange Server 2007 Service Pack 3

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the LID_IS_SILENT property, visit the following Microsoft website:
General information about the LID_IS_SILENT property
(http://technet.microsoft.com/en-us/query/cc839872)
For more information about how to change responses for meeting requests, polls and email messages, visit the following Microsoft website:
General information about how to change responses for meeting requests, polls and email messages
(http://office.microsoft.com/en-ca/outlook-help/change-how-meeting-request-poll-and-read-or-delivery-receipts-are-processed-HP010355073.aspx)

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Properties

Article ID: 2641312 - Last Review: January 25, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbqfe kbsurveynew kbfix kbexpertiseinter KB2641312
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