Memory Problems with Certain Models of Dell Laptop Computers

Article ID: 264195 - View products that this article applies to.
This article was previously published under Q264195
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
http://support.microsoft.com/default.aspx/w98?sid=460
(http://support.microsoft.com/default.aspx/w98?sid=460)
Expand all | Collapse all

Symptoms

Certain models of Dell laptop computers may experience various system instabilities under certain conditions, ranging from blue-screen errors, to the system becoming unresponsive, or an inability to properly resume from the Suspend or the Standby mode.
Back to the top | Give Feedback

Cause

Some system models have been found by the manufacturer to have a faulty memory module or memory circuit. The potentially affected systems are:
Latitude CPx H
Latitude CPi R
Latitude CPt C
Latitude CPi A
Latitude CS R
Inspiron 5000
Inspiron 3700
Inspiron 7500
Inspiron 7000
Inspiron 3500
Back to the top | Give Feedback

Resolution

Dell has a utility that you can download to test the system memory (RAM) circuits of affected computers.
Back to the top | Give Feedback

Status

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Back to the top | Give Feedback

Properties

Article ID: 264195 - Last Review: March 29, 2013 - Revision: 4.0
Applies to
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 95
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
Keywords: 
kb3rdparty kbhardware kbprb KB264195
Back to the top | Give Feedback

Give Feedback

 
Back to the topBack to the top