Error when you run the FOPE Directory Sync Tool: "Unexpected error occurred during job execution"

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Article ID: 2642716 - View products that this article applies to.
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When you run the Forefront Online Protection for Exchange (FOPE) Directory Sync Tool, you receive the following error message:

Unexpected error occurred during job execution

Category: General

Priority: 5

Timestamp: XXXXXXXX


Application Domain: Microsoft.Exchange.HostedServices.EhsSync.Service.exe

Process Id: 1148

Process Name: C:\Program Files\Exchange Hosted Services\Microsoft.Exchange.HostedServices.EhsSync.Service.exe Win32 Thread Id: 11332


This issue may occur if the FOPE Directory Sync Tool is corrupted.


To resolve this issue, follow these steps:
  1. Uninstall the FOPE Directory Sync Tool.
  2. Locate the folder or the path of the location where the tool is installed. Then, manually delete all the folders and subfolders that are related to the installation of the tool.
  3. Reinstall the tool, and then try again.

If the issue persists after you reinstall the tool, contact Technical Support. Information about how to contact Technical Support is located in the Resources area on the Information tab of the FOPE Administration Center.


Article ID: 2642716 - Last Review: June 13, 2013 - Revision: 8.0
Applies to
  • Microsoft Forefront Online Protection for Exchange
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
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