USB Web Cameras May Cause Hibernate to Work Improperly

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This article was previously published under Q264338

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SYMPTOMS

Hibernate functions may not work properly with the following Universal Serial Bus (USB) Web cameras:

Logitech QuickCam Home
Philips 675/680 USB

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CAUSE

The Stream.sys file does not allow a device to hibernate unless it is specified to do so in the manufacturer's Inf file.

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This is a confirmed issue with the above referenced products. Please contact the product manufacturer about new Inf files for your specified device, or unplug the device and then plug it back in to regain normal operation.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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APPLIES TO

Microsoft Windows Millennium Edition

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kbhardware kbprb KB264338

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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