Streets & Trips stops responding at the startup screen in Windows 7

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Article ID: 2643882 - View products that this article applies to.
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SYMPTOMS

Assume that you try to start Microsoft Streets & Trips 2010 or Microsoft Streets & Trips 2011 on a computer that is running an x64-based version of Windows 7 Service Pack 1 (SP1). However, this Streets & Trips stops responding at the startup screen if the processor on the computer supports the Advanced Vector Extensions (AVX) feature.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 1 . 17xxxWindows 7SP1GDR
    6.1.760 1 . 21xxxWindows 7SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.1.7601.177285,559,15222-Nov-201106:50x64
Ntoskrnl.exe6.1.7601.218645,560,68822-Nov-201106:28x64
Ntkrnlpa.exe6.1.7601.177283,968,36822-Nov-201105:51Not Applicable
Ntoskrnl.exe6.1.7601.177283,913,58422-Nov-201105:51Not Applicable
Ntkrnlpa.exe6.1.7601.218643,971,44022-Nov-201105:31Not Applicable
Ntoskrnl.exe6.1.7601.218643,916,65622-Nov-201105:31Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Microsoft Streets & Trips, visit the following Microsoft website:
Microsoft Streets & Trips home page
For more information about hooks, visit the following Microsoft website:
General information about hooks
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameAmd64_10a3ded9f69663169bc3a3e42814185c_31bf3856ad364e35_6.1.7601.17728_none_02069b741725aadd.manifest
File versionNot Applicable
File size699
Date (UTC)22-Nov-2011
Time (UTC)15:56
File nameAmd64_66b1a3291cbfe8d1b451789e16ba8ad8_31bf3856ad364e35_6.1.7601.21864_none_7920ec6084d6039d.manifest
File versionNot Applicable
File size699
Date (UTC)22-Nov-2011
Time (UTC)15:56
File nameAmd64_d417319b8eb9aaac3c2e543ad8779378_31bf3856ad364e35_6.1.7601.21864_none_2cc52948d21b69f1.manifest
File versionNot Applicable
File size701
Date (UTC)22-Nov-2011
Time (UTC)15:56
File nameAmd64_e25d033c154887708e8db0a9839afc80_31bf3856ad364e35_6.1.7601.17728_none_fe69b44a53dae3c5.manifest
File versionNot Applicable
File size701
Date (UTC)22-Nov-2011
Time (UTC)15:56
File nameAmd64_e8c833d779f675b7464c8a32e6770c64_31bf3856ad364e35_6.1.7601.21864_none_1c489a2b6914960c.manifest
File versionNot Applicable
File size1,042
Date (UTC)22-Nov-2011
Time (UTC)15:56
File nameAmd64_f531ea0e1c0979a2cd49c6a033533180_31bf3856ad364e35_6.1.7601.17728_none_81861dfecbedde1f.manifest
File versionNot Applicable
File size1,042
Date (UTC)22-Nov-2011
Time (UTC)15:56
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17728_none_ca4f9c17cac71844.manifest
File versionNot Applicable
File size15,291
Date (UTC)22-Nov-2011
Time (UTC)07:24
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21864_none_caa9f80ae408c276.manifest
File versionNot Applicable
File size15,291
Date (UTC)22-Nov-2011
Time (UTC)07:01
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17728_none_6e3100941269a70e.manifest
File versionNot Applicable
File size16,151
Date (UTC)22-Nov-2011
Time (UTC)06:26
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.21864_none_6e8b5c872bab5140.manifest
File versionNot Applicable
File size16,151
Date (UTC)22-Nov-2011
Time (UTC)06:15

Properties

Article ID: 2643882 - Last Review: January 18, 2012 - Revision: 2.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbfix kbsurveynew kbexpertiseinter kbqfe kbautohotfix kbhotfixserver KB2643882

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