You cannot view or manage outgoing faxes in Windows Server 2008 R2

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Article ID: 2644491 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You install the Fax Server role on a computer that is running Windows Server 2008 R2.
  • Your account is assigned the View Outgoing Jobs permission in Fax Service Manager on the Fax server.
  • You open Windows Fax and Scan to check outgoing faxes.
In this scenario, you cannot view or manage outgoing faxes from other users.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 16xxxWindows Server 2008 R2RTMGDR
    6.1.760 0 . 21xxxWindows Server 2008 R2RTMLDR
    6.1.760 1 . 21xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Fxscompose.dll6.1.7600.21137762,36826-Jan-201206:28x64
Fxscomposeres.dll6.1.7600.1638534,81614-Jul-200901:27x64
Fxscover.exe6.1.7600.21137267,77626-Jan-201206:25x64
Fxsutility.dll6.1.7600.21137187,90426-Jan-201206:28x64
Wfs.exe6.1.7600.21137975,36026-Jan-201206:26x64
Wfs.mofNot applicable2,13613-Jul-200920:53Not applicable
Wfsr.dll6.1.7600.16385669,18414-Jul-200901:33x64
Fxscompose.dll6.1.7601.21908762,36826-Jan-201206:20x64
Fxscomposeres.dll6.1.7600.1638534,81614-Jul-200901:27x64
Fxscover.exe6.1.7601.21908267,77626-Jan-201206:17x64
Fxsutility.dll6.1.7601.21908187,90426-Jan-201206:20x64
Wfs.exe6.1.7601.21908975,36026-Jan-201206:18x64
Wfs.mofNot applicable2,13613-Jul-200920:53Not applicable
Wfsr.dll6.1.7600.16385669,18414-Jul-200901:33x64
Wfs.mofNot applicable2,13626-Jan-201200:45Not applicable
Wfs.mofNot applicable2,13626-Jan-201200:49Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about this issue, click the following article numbers to view the articles in the Microsoft Knowledge Base:
2535158 An application that uses the Fax Service Extended COM API only enumerates the fax jobs of the current user account in Windows 7 or in Windows Server 2008 R2
2217044 The "FaxEnumJobs" function does not enumerate all fax jobs in Windows Server 2008 R2 or in Windows 7

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_298365eec9345f3eae123de7947cc10c_31bf3856ad364e35_6.1.7601.21908_none_ac766d870f889b77.manifest
File versionNot applicable
File size1,072
Date (UTC)26-Jan-2012
Time (UTC)19:28
File nameAmd64_cb6b4875fc14d3485bfdb4a82ea4e7c8_31bf3856ad364e35_6.1.7600.21137_none_144fd6300943352a.manifest
File versionNot applicable
File size1,072
Date (UTC)26-Jan-2012
Time (UTC)19:28
File nameAmd64_microsoft-windows-f..client-applications_31bf3856ad364e35_6.1.7600.21137_none_d5b02e8f5b0ad477.manifest
File versionNot applicable
File size19,766
Date (UTC)26-Jan-2012
Time (UTC)19:28
File nameAmd64_microsoft-windows-f..client-applications_31bf3856ad364e35_6.1.7601.21908_none_d7b825675817cfcc.manifest
File versionNot applicable
File size19,766
Date (UTC)26-Jan-2012
Time (UTC)19:28
File namePackage_3_for_kb2644491~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size3,110
Date (UTC)26-Jan-2012
Time (UTC)19:28
File nameWow64_microsoft-windows-f..client-applications_31bf3856ad364e35_6.1.7600.21137_none_e004d8e18f6b9672.manifest
File versionNot applicable
File size7,758
Date (UTC)26-Jan-2012
Time (UTC)06:08
File nameWow64_microsoft-windows-f..client-applications_31bf3856ad364e35_6.1.7601.21908_none_e20ccfb98c7891c7.manifest
File versionNot applicable
File size7,758
Date (UTC)26-Jan-2012
Time (UTC)06:44

Properties

Article ID: 2644491 - Last Review: January 4, 2013 - Revision: 2.0
Applies to
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2644491

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