MAPI_E_NOT_FOUND error when a MAPI application calls the GetProps method in an Exchange Server 2007 environment

Article ID: 2645789 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You enable the Exchange store tracing feature for the tagMtgMessageChange or tagCalendarChange tags on a Microsoft Exchange Server 2007 mailbox server.
  • You access a mailbox by using a MAPI application.
  • The application sets properties on a message by using the SetProps method, and then it calls the SaveChanges method to commit the change.
  • The MAPI application calls the GetProps method to obtain a sender’s properties. For example, the application calls the PR_SENDER_ENTRYID property.
In this scenario, the MAPI application cannot obtain the property. Additionally, you receive the following error message:
MAPI_E_NOT_FOUND

CAUSE

This issue occurs because the GetProps method accesses an invalid object that is not initialized correctly when the Exchange store tracing feature is enabled.

RESOLUTION

To resolve this issue, install the following update rollup:
2655203 Description of Update Rollup 7 for Exchange Server 2007 Service Pack 3

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to troubleshoot calendar issues, click the following article number to view the article in the Microsoft Knowledge Base:
971878 How to troubleshoot calendar issues in Microsoft Outlook, Microsoft Exchange Server 2007, and Microsoft Exchange Server 2010
For more information about the GetProps method, visit the following Microsoft website:
General information about the GetProps method

Properties

Article ID: 2645789 - Last Review: April 19, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbsurveynew kbexpertiseadvanced kbfix kbqfe KB2645789

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