Error “Spyware Doctor has stopped working” on Windows Vista or Windows 7

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Article ID: 2645929
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SYMPTOMS

When starting or working on a Windows 7 or Windows Vista-based PC, you receive the following error:
Spyware Doctor has stopped working

CAUSE

The issue occurs because Spyware Doctor attempts to run processes that may not be compliant with Data Execution Prevention (DEP).

RESOLUTION

To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.


Fix this problem
Microsoft Fix it 50767


Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

To resolve this issue, exclude Spyware Doctor from DEP protection, to do this, follow these steps:
  1. Click on Start, and type sysdm.cpl in the Search box, and click sysdm.cpl from the list.
  2. Click on the Advanced tab, under Performance, and then click Settings.
  3. Click the Data Execution Prevention tab.
  4. On the Data Execution Prevention tab, click to select the option for Turn on DEP for all programs and services except those I select:
  5. Click Add and then browse to the folder C:\Program Files\Spyware Doctor, select pctssvc.exe, and click Open

    Note: The file is added to the exclusion list.
  6. Repeat this step 5 and add the following files from the same folder:

    pctsgui.exe

    drvctl.exe


    pctmaldetective.exe

    sdinvoker.exe

    sdloader.exe

    pctsTray.exe

    pctsAuxs.exe

    unins000.exe

    Update.exe
  7. Click Apply when all the files have been added and then close the System properties window.
  8. If the problem persists, please perform the same steps as above, but this time please include "explorer.exe" to be excluded from Data Execution Prevention.
Note: By default DEP is set to: Turn on DEP only for essential Windows programs and services only.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.


MORE INFORMATION

For more information on Data Execution Prevention, click the link below to view the article on the Microsoft website:

What is Data Execution Prevention?

Properties

Article ID: 2645929 - Last Review: February 17, 2012 - Revision: 1.0
Keywords: 
kbfixme kbmsifixme KB2645929

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