You receive a program error message when you update table of contents in the German version of Word

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Article ID: 264705 - View products that this article applies to.
This article was previously published under Q264705
This article has been archived. It is offered "as is" and will no longer be updated.
Note The information in this article applies to the German version of Microsoft Word 2000.
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SYMPTOMS

German Word 2000 stops responding when you update the table of contents in a document, or when you update the table of contents in a document and then save the document using a new name. The exact text of the error message varies, depending on the operating system. On Microsoft Windows 2000 with Your locale (location) (in Regional Options on the General tab) set to English (United States), the message is
WINWORD.exe has generated errors and will be closed by Windows. You will need to restart the program.

CAUSE

This problem occurs when both of the following conditions are true:
  • You updated the entire table of contents.
  • The original file name and the new name under which you want to save the document each contain at least 54 characters. If the option Hide file extensions for known file types in Windows Explorer is not selected, these 54 characters include the file extension and the period that precedes it.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
276367 How to obtain the latest Office 2000 service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Office 2000 Service Pack 2.

MORE INFORMATION

Steps to reproduce the problem

  1. In German Word 2000, open a new blank document.
  2. Type several short paragraphs, and apply heading styles to them.
  3. On the Einfügen (Insert) menu, click Index und Verzeichnisse (Index and Tables).
  4. On the Inhaltsverzeichnis (Table of Contents) tab, click OK.
  5. Save the document with a file name that contains more than 50 characters if extensions for registered file types are displayed in Windows Explorer, or more than 54 characters if extensions are not displayed.
  6. Place the insertion point in the table of contents.
  7. Press F9 to update the table of contents.
  8. You are prompted to update either page numbers or the entire table of contents. Click to select Gesamtes Verzeichnis aktualisieren (Update entire table).
  9. Repeat step 6 several times.

    Result: A program error message appears. If you do not receive a program error message at this point, continue with the next step.

  10. On the Datei menu (File), click Speichern unter (Save As).
  11. Type a new file name with more than 54 characters (including the file extension and the period preceding the extension), and then click OK.

    Result: A program error message appears.

Properties

Article ID: 264705 - Last Review: February 28, 2014 - Revision: 1.4
APPLIES TO
  • Microsoft Word 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbfix kboffice2000presp2fix kboffice2000sp2fix kbqfe KB264705

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