"Stop" Error Message with Firewall or Similar Software Installed on a Windows 2000-Based Computer

View products that this article applies to.

This article was previously published under Q264794

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SYMPTOMS

You may receive a "Stop" error message in Tcpip.sys if you have firewall, proxy, or similar software installed on your computer.

NOTE: The "Stop" error code (taken from winse 8765 is:

STOP 0x0000001e (0xc0000005, 0xbfd0a3a3, 0x00000000, 0x00000000)

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CAUSE

This problem can occur if Windows 2000 frees a bad Raw Internet Protocol (IP) packet and if there is software installed on the computer that uses the firewall hook.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date        Time     Version        Size     File name
   ------------------------------------------------------
   10/23/2000  06:59pm  5.0.2195.2546  311,184  Tcpip.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

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