Error Message: An Internal Error Occurred in Phone Dialer

Article translations Article translations
Article ID: 264857 - View products that this article applies to.
This article was previously published under Q264857
Expand all | Collapse all

SYMPTOMS

When you view the call log in Phone Dialer, you may receive the following error message:
An internal error occurred in Phone Dialer.

CAUSE

This issue can occur if the Calllog.txt file is damaged or if the file contains invalid entries.

RESOLUTION

To resolve this issue, rename the Calllog.txt file in the Windows folder, quit Phone Dialer, and then restart Phone Dialer. When you do this, a new Calllog.txt file is created and you can view the call log without receiving the error message mentioned in the "Symptoms" section.

For information about how to rename a file, click Start, click Help, click the Index tab, type renaming, and then double-click the "Renaming Files" topic.

Properties

Article ID: 264857 - Last Review: January 27, 2007 - Revision: 1.2
APPLIES TO
  • Microsoft Windows 95
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 98 Second Edition
Keywords: 
kberrmsg kbprb KB264857

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com