An email message body is garbled when you save or send the email message in an Exchange Server 2010 environment

Article ID: 2648682 - View products that this article applies to.
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SYMPTOMS

Consider the following scenarios in a Microsoft Exchange Server 2010 environment:

Scenario 1:
  • You use Outlook in online mode.
  • You create an email message, and then save the message as a draft.
  • You open the message in the draft folder.
In this scenario, the message body is garbled.

Scenario 2:
  • You use Outlook in online mode or in cache mode.
  • You send an email message.
  • The recipient opens the message.
In this scenario, the message body is garbled.

The issues occur when the following conditions are true:
  • The Exchange Server 2010 server has Service Pack 1 (SP1) Rollup Update 3 or a later version installed.
  • The email message has attachments.
  • The subject of the email message contains special Russian characters, such as quotation marks ( « » ) together with different character sets.
  • The body of the email message contains Russian characters.

CAUSE

This issue occurs because the Exchange server does not update the character set in the PR_BODY_HTML property when the server changes the character set in the PR_INTERNET_CPID property. Therefore, the message body is garbled when Outlook tries to display the body of the message.

RESOLUTION

To resolve this issue, install the following update rollup:
2645995 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2


WORKAROUND

To work around this issue, manually set the Outlook client to only use UTF-8 in International Options.


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about content conversion, visit the following Microsoft website:
General information about content conversion

For more information about the PidTagBodyHtml canonical property, visit the following Microsoft website:
General information about the PidTagBodyHtml canonical property

For more information about the message-encoding options, visit the following Microsoft website:
General information about the message-encoding options

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
916299 The body of an e-mail message is garbled when the message is viewed in Outlook in an Exchange Server 2003 organization


Properties

Article ID: 2648682 - Last Review: March 19, 2012 - Revision: 3.0
APPLIES TO
  • Microsoft Exchange Server 2010 Enterprise
  • Microsoft Exchange Server 2010 Standard
  • Microsoft Exchange Server 2010 Service Pack 2
  • Microsoft Exchange Server 2010 Service Pack 1
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2648682

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