Article ID: 2649288 - View products that this article applies to.
In Microsoft Exchange Hosted Archive (EHA), you cannot change the primary Simple Mail Transfer Protocol (SMTP) address for a user. For example, you experience this behavior when you try to perform one or more of the following actions:
This behavior is by design. Tools are unavailable in the EHA management console to change or to delete primary SMTP addresses without removing compliance data that is associated with the object.
A user may have two accounts in the Microsoft Forefront Online Protection for Exchange (FOPE) Administration Center. These accounts represent different SMTP addresses. To combine these two accounts into one account, follow the steps in the following example:
Joy Miller has the following two email accounts:
To do this, the administrator should call EHA support at (866) 291-7726 and then select option 3.
To add accounts, use one of the following methods, as appropriate for your situation.
Adding accounts if you are using directory synchronizationThe Microsoft Online Services Directory Synchronization Tool maintains a one-way directory synchronization of all user accounts, mail-enabled contacts, and groups from your local Active Directory schema. If you are using directory synchronization, you can add email accounts in your local Active Directory schema.
Adding accounts if you are not using directory synchronizationIf you do not use the Microsoft Online Services Directory Synchronization Tool, you can use Microsoft Excel to create a .csv file that lists user names and other information and then upload that file to the FOPE Administration Center. For more information about how to do this, visit the following Microsoft TechNet website:
Import multiple usersNote This process may leave unmarked accounts. An unmarked account does not have an SMTP address or any user information that is associated with it. These accounts do not affect the FOPE service. However, the accounts are listed on the user list. If you do not use EHA, you can delete these accounts.