You cannot change the primary SMTP address for a user in Exchange Hosted Archive

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Article ID: 2649288 - View products that this article applies to.
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In Microsoft Exchange Hosted Archive (EHA), you cannot change the primary Simple Mail Transfer Protocol (SMTP) address for a user. For example, you experience this behavior when you try to perform one or more of the following actions: 
  • Changing the primary SMTP mail address on a mailbox.
  • Combining existing SMTP addresses or aliases into one mailbox.


This behavior is by design. Tools are unavailable in the EHA management console to change or to delete primary SMTP addresses without removing compliance data that is associated with the object.


A user may have two accounts in the Microsoft Forefront Online Protection for Exchange (FOPE) Administration Center. These accounts represent different SMTP addresses. To combine these two accounts into one account, follow the steps in the following example:

Joy Miller has the following two email accounts:
  • Account 1: Joy Miller
  • Account 2: Joy Miller 2
These accounts were added to the FOPE Administration Center as Joy's primary alias. Therefore, Joy has two logon IDs. Joy wants to combine these accounts so that she can sign in to EHA by using one account and view email messages that are sent to both aliases. 

To do this, the administrator should call EHA support at (866) 291-7726 and then select option 3.

More information

To add accounts, use one of the following methods, as appropriate for your situation. 

Adding accounts if you are using directory synchronization

The Microsoft Online Services Directory Synchronization Tool maintains a one-way directory synchronization of all user accounts, mail-enabled contacts, and groups from your local Active Directory schema. If you are using directory synchronization, you can add email accounts in your local Active Directory schema.

Adding accounts if you are not using directory synchronization

If you do not use the Microsoft Online Services Directory Synchronization Tool, you can use Microsoft Excel to create a .csv file that lists user names and other information and then upload that file to the FOPE Administration Center. For more information about how to do this, visit the following Microsoft TechNet website:
Import multiple users
Note This process may leave unmarked accounts. An unmarked account does not have an SMTP address or any user information that is associated with it. These accounts do not affect the FOPE service. However, the accounts are listed on the user list. If you do not use EHA, you can delete these accounts.


Article ID: 2649288 - Last Review: June 17, 2013 - Revision: 5.0
Applies to
  • Microsoft Forefront Online Protection for Exchange
  • Microsoft Exchange Hosted Archive
vkbportal225 KB2649288

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