Symptoms
Consider the following scenario:
-
You have a Distributed File System Namespace (DFSN) that consists of two file servers.
Note The file servers can be either Windows-based or third party-based. For example, the file servers can be Windows Server 2008 R2-based servers or Samba servers. -
You create a share on each file server.
-
You select the No files or programs from the shared folder are available offline option in the Properties dialog box of each share folder if the file servers are Windows-based and support the Offline Files feature.
Note This operation prevents the client computers from performing offline caching on the contents of each share folder. -
You create a new DFS folder within the DFSN, and then you add the UNC paths of the two shares as the targets of the DFS folder.
-
You enable Client-Side Caching (CSC) on a client computer that is running Windows 7 or Windows Server 2008 R2.
-
You try to browse the DFS folder by using Windows Explorer on the client computer.
In this situation, you receive the following error message intermittently:
An unexpected network error occurred
Additionally, when you open a sub folder, Windows Explorer either does not display the contents of the folder or jumps to the parent folder. This behavior occurs if you have several levels of folders in the share.
If you copy files from the DFS folder to the client computer, you receive the following error message:
0x8007003b, An unexpected network error occurred.
Note This issue does not occur if CSC is disabled on the client computer.
Resolution
To resolve this issue, install the hotfix on the client computer that is running Windows 7 or Windows Server 2008 R2.
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must be running one of the following operating systems:
-
Windows 7
-
Windows 7 Service Pack 1 (SP1)
-
Windows Server 2008 R2
-
Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
Registry information
To apply the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.1.760
0.21xxxWindows 7 and Windows Server 2008 R2
RTM
LDR
6.1.760
1.21xxxWindows 7 and Windows Server 2008 R2
SP1
LDR
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Cscapi.dll |
6.1.7600.21110 |
34,816 |
20-Dec-2011 |
05:34 |
x86 |
|
Cscdll.dll |
6.1.7600.21110 |
23,040 |
20-Dec-2011 |
05:34 |
x86 |
|
Cscapi.dll |
6.1.7601.21880 |
34,816 |
20-Dec-2011 |
07:00 |
x86 |
|
Cscdll.dll |
6.1.7601.21880 |
23,040 |
20-Dec-2011 |
07:00 |
x86 |
|
Csc.sys |
6.1.7600.21110 |
387,584 |
20-Dec-2011 |
03:27 |
x86 |
|
Cscmig.dll |
6.1.7600.21110 |
109,568 |
20-Dec-2011 |
05:34 |
x86 |
|
Microsoft-windows-offlinefiles-core-ppdlic.xrm-ms |
Not Applicable |
3,144 |
20-Dec-2011 |
05:54 |
Not Applicable |
|
Csc.sys |
6.1.7601.21880 |
388,096 |
20-Dec-2011 |
04:15 |
x86 |
|
Cscmig.dll |
6.1.7601.21880 |
109,568 |
20-Dec-2011 |
07:00 |
x86 |
|
Microsoft-windows-offlinefiles-core-ppdlic.xrm-ms |
Not Applicable |
3,144 |
20-Dec-2011 |
07:21 |
Not Applicable |
|
Cscsvc.dll |
6.1.7600.21110 |
546,816 |
20-Dec-2011 |
05:34 |
x86 |
|
Microsoft-windows-offlinefiles.mof |
Not Applicable |
1,776 |
19-Dec-2011 |
23:58 |
Not Applicable |
|
Cscsvc.dll |
6.1.7601.21880 |
547,328 |
20-Dec-2011 |
07:00 |
x86 |
|
Microsoft-windows-offlinefiles.mof |
Not Applicable |
1,776 |
20-Dec-2011 |
00:01 |
Not Applicable |
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Cscapi.dll |
6.1.7600.21110 |
46,080 |
20-Dec-2011 |
06:26 |
x64 |
|
Cscdll.dll |
6.1.7600.21110 |
30,208 |
20-Dec-2011 |
06:26 |
x64 |
|
Cscapi.dll |
6.1.7601.21880 |
46,080 |
20-Dec-2011 |
06:16 |
x64 |
|
Cscdll.dll |
6.1.7601.21880 |
30,208 |
20-Dec-2011 |
06:16 |
x64 |
|
Csc.sys |
6.1.7600.21110 |
513,536 |
20-Dec-2011 |
03:47 |
x64 |
|
Cscmig.dll |
6.1.7600.21110 |
137,216 |
20-Dec-2011 |
06:26 |
x64 |
|
Microsoft-windows-offlinefiles-core-ppdlic.xrm-ms |
Not Applicable |
3,144 |
20-Dec-2011 |
06:47 |
Not Applicable |
|
Csc.sys |
6.1.7601.21880 |
515,072 |
20-Dec-2011 |
03:35 |
x64 |
|
Cscmig.dll |
6.1.7601.21880 |
137,216 |
20-Dec-2011 |
06:16 |
x64 |
|
Microsoft-windows-offlinefiles-core-ppdlic.xrm-ms |
Not Applicable |
3,144 |
20-Dec-2011 |
06:34 |
Not Applicable |
|
Cscsvc.dll |
6.1.7600.21110 |
693,248 |
20-Dec-2011 |
06:26 |
x64 |
|
Microsoft-windows-offlinefiles.mof |
Not Applicable |
1,776 |
19-Dec-2011 |
23:57 |
Not Applicable |
|
Cscsvc.dll |
6.1.7601.21880 |
693,248 |
20-Dec-2011 |
06:16 |
x64 |
|
Microsoft-windows-offlinefiles.mof |
Not Applicable |
1,776 |
19-Dec-2011 |
23:52 |
Not Applicable |
|
Cscapi.dll |
6.1.7600.21110 |
34,816 |
20-Dec-2011 |
05:34 |
x86 |
|
Cscdll.dll |
6.1.7600.21110 |
23,040 |
20-Dec-2011 |
05:34 |
x86 |
|
Cscapi.dll |
6.1.7601.21880 |
34,816 |
20-Dec-2011 |
07:00 |
x86 |
|
Cscdll.dll |
6.1.7601.21880 |
23,040 |
20-Dec-2011 |
07:00 |
x86 |
Workaround
To work around this issue, use the following command to disable CSC:
wmic path win32_offlinfilescache call enable false
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about DFS, visit the following Microsoft website:
General information to DFSFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
|
File name |
X86_47246d2666f60185913a9a5414138f32_31bf3856ad364e35_6.1.7601.21880_none_337bddf46b85ad85.manifest |
|
File version |
Not Applicable |
|
File size |
1,057 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
16:59 |
|
Platform |
Not Applicable |
|
File name |
X86_9f940dbb04aa8a2e1b03bca689fbc73c_31bf3856ad364e35_6.1.7601.21880_none_d2c6b5979a502e9e.manifest |
|
File version |
Not Applicable |
|
File size |
711 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
16:59 |
|
Platform |
Not Applicable |
|
File name |
X86_d3cb11aab9d8c4d8d35d4a9a75cfb2b2_31bf3856ad364e35_6.1.7600.21110_none_a1551e160da01fda.manifest |
|
File version |
Not Applicable |
|
File size |
1,057 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
16:59 |
|
Platform |
Not Applicable |
|
File name |
X86_ff0649827e9826515c6f771a38b84d67_31bf3856ad364e35_6.1.7600.21110_none_7794d180e8890ed4.manifest |
|
File version |
Not Applicable |
|
File size |
711 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
16:59 |
|
Platform |
Not Applicable |
|
File name |
X86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7600.21110_none_ac117e4773624f0d.manifest |
|
File version |
Not Applicable |
|
File size |
3,017 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
06:09 |
|
Platform |
Not Applicable |
|
File name |
X86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7601.21880_none_adac53b770c14b4e.manifest |
|
File version |
Not Applicable |
|
File size |
3,017 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
07:35 |
|
Platform |
Not Applicable |
|
File name |
X86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.1.7600.21110_none_9eeecd5dd6245f33.manifest |
|
File version |
Not Applicable |
|
File size |
11,592 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
06:09 |
|
Platform |
Not Applicable |
|
File name |
X86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.1.7601.21880_none_a089a2cdd3835b74.manifest |
|
File version |
Not Applicable |
|
File size |
11,592 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
07:35 |
|
Platform |
Not Applicable |
|
File name |
X86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7600.21110_none_0a7a1680db9d5997.manifest |
|
File version |
Not Applicable |
|
File size |
56,703 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
06:11 |
|
Platform |
Not Applicable |
|
File name |
X86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7601.21880_none_0c14ebf0d8fc55d8.manifest |
|
File version |
Not Applicable |
|
File size |
56,703 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
07:40 |
|
Platform |
Not Applicable |
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
|
File name |
Amd64_3ecd44d529d039ca9b07fc9608106780_31bf3856ad364e35_6.1.7600.21110_none_c60a67d9be46e6b1.manifest |
|
File version |
Not Applicable |
|
File size |
1,063 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
16:59 |
|
Platform |
Not Applicable |
|
File name |
Amd64_4bd0994aa18dc8fa964e20ad61b3dc67_31bf3856ad364e35_6.1.7601.21880_none_d5fcab12e9315cf5.manifest |
|
File version |
Not Applicable |
|
File size |
1,070 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
16:59 |
|
Platform |
Not Applicable |
|
File name |
Amd64_5bdddf865b99c007b7224dc233ee5ad6_31bf3856ad364e35_6.1.7601.21880_none_21770b3cb4715bd1.manifest |
|
File version |
Not Applicable |
|
File size |
715 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
16:59 |
|
Platform |
Not Applicable |
|
File name |
Amd64_66b9afa21b10c6fdf0d4366190b31d8c_31bf3856ad364e35_6.1.7601.21880_none_28d382d5c48f9439.manifest |
|
File version |
Not Applicable |
|
File size |
1,063 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
16:59 |
|
Platform |
Not Applicable |
|
File name |
Amd64_9f940dbb04aa8a2e1b03bca689fbc73c_31bf3856ad364e35_6.1.7601.21880_none_2ee5511b52ad9fd4.manifest |
|
File version |
Not Applicable |
|
File size |
713 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
16:59 |
|
Platform |
Not Applicable |
|
File name |
Amd64_adc48635690ac974998d31d55fc99dc8_31bf3856ad364e35_6.1.7600.21110_none_fb3f3c14a891a14d.manifest |
|
File version |
Not Applicable |
|
File size |
715 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
16:59 |
|
Platform |
Not Applicable |
|
File name |
Amd64_c656d8ac210060c63409cb20a4c5f41b_31bf3856ad364e35_6.1.7600.21110_none_9a4cf2c4072b8513.manifest |
|
File version |
Not Applicable |
|
File size |
1,070 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
16:59 |
|
Platform |
Not Applicable |
|
File name |
Amd64_ff0649827e9826515c6f771a38b84d67_31bf3856ad364e35_6.1.7600.21110_none_d3b36d04a0e6800a.manifest |
|
File version |
Not Applicable |
|
File size |
713 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
16:59 |
|
Platform |
Not Applicable |
|
File name |
Amd64_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7600.21110_none_083019cb2bbfc043.manifest |
|
File version |
Not Applicable |
|
File size |
3,019 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
07:00 |
|
Platform |
Not Applicable |
|
File name |
Amd64_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7601.21880_none_09caef3b291ebc84.manifest |
|
File version |
Not Applicable |
|
File size |
3,019 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
08:10 |
|
Platform |
Not Applicable |
|
File name |
Amd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.1.7600.21110_none_fb0d68e18e81d069.manifest |
|
File version |
Not Applicable |
|
File size |
11,596 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
07:00 |
|
Platform |
Not Applicable |
|
File name |
Amd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.1.7601.21880_none_fca83e518be0ccaa.manifest |
|
File version |
Not Applicable |
|
File size |
11,596 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
08:09 |
|
Platform |
Not Applicable |
|
File name |
Amd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7600.21110_none_6698b20493facacd.manifest |
|
File version |
Not Applicable |
|
File size |
56,710 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
07:05 |
|
Platform |
Not Applicable |
|
File name |
Amd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7601.21880_none_683387749159c70e.manifest |
|
File version |
Not Applicable |
|
File size |
56,710 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
08:14 |
|
Platform |
Not Applicable |
|
File name |
X86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7600.21110_none_ac117e4773624f0d.manifest |
|
File version |
Not Applicable |
|
File size |
3,017 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
06:09 |
|
Platform |
Not Applicable |
|
File name |
X86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7601.21880_none_adac53b770c14b4e.manifest |
|
File version |
Not Applicable |
|
File size |
3,017 |
|
Date (UTC) |
20-Dec-2011 |
|
Time (UTC) |
07:35 |
|
Platform |
Not Applicable |
