Article ID: 265007 - View products that this article applies to.
This article was previously published under Q265007
This article has been archived. It is offered "as is" and will no longer be updated.
When you type a lowercase i and Word automatically corrects it to an uppercase I, Word stops responding, and you may receive an error message similar to the following:
Winword caused a General Protection Fault in module Winword.exe.
Application Error: The instruction at '0x012010bb' referenced memory at '0x00000000'. The memory could not be 'read'.
This error message appears if there is no language associated with the text that was just corrected automatically. Although this problem is difficult to reproduce, the error message occurs most often in the following situations:
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/276367/EN-US/ )OFF2000: How to Obtain the Latest Office 2000 Service Pack
To work around this problem, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 2.