Windows Experience Index shows "Not Detected" for Gaming Graphics subscore

Article ID: 2650153 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:

  • You have a computer running Windows 7.
  • The graphics adapter does not have any onboard dedicated graphics memory.
  • The Windows Experience Index (WEI) tool has been run to calculate a score that rates your computer's performance.
  • You select “View and print detailed performance and system information” to view the current WEI results.
In this scenario, when you select “View and print detailed performance and system information”, the "Gaming graphics" Details column will show "Not Detected". The expected behavior is that the Details column should show the total available graphics memory.

CAUSE

Since there is no dedicated graphics memory detected, WEI will report "Not detected" instead of the total available graphics memory. 


RESOLUTION

This wording can be safely ignored as it does not affect the performance of Windows.


MORE INFORMATION

What is the Windows Experience Index?
http://windows.microsoft.com/en-US/windows7/What-is-the-Windows-Experience-Index

Windows Experience Index
http://windows.microsoft.com/en-US/windows7/products/features/windows-experience-index

Windows Experience Index: Overview
http://technet.microsoft.com/en-us/library/cc507870.aspx



Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2650153 - Last Review: December 7, 2011 - Revision: 3.0
APPLIES TO
  • Windows 7 Starter
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
Keywords: 
KB2650153

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