Deploying the System Center Operations Manager Linux Agent fails with "The certificate Common Name (CN) does not match"

Article ID: 2651766 - View products that this article applies to.
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Symptoms

Attempting to deploy the System Center Operations Manager Linux Agent to a Red Hat server fails.  In this scenario you receive the error below while discovering and deploying the agent:

The certificate Common Name (CN) does not match. Please resolve the issue, and then run

The server certificate on the destination computer (<Redhat machine name>) has the following errors:   
The SSL certificate is signed by an unknown certificate authority. 
The SSL certificate contains a common name (CN) that does not match the hostname.    
For additional help on this error please go to ....

Cause

This can occur for either of the following reasons:

  • Certificates may not be valid as the reporting server may have been changed
  • The certificate contains an incorrect host name

Resolution

To resolve this issue, complete the steps below:

1. Remove the existing contents of the agent directory on the server and reinstall the agent RPM
2. Generate the certificate, making sure to use the correct host name: "/opt/Microsoft/scx/bin/tools/scssslconfig –f –h <hostname>"
3. Check the status of the certificate: "openssl x509 -noout -in /etc/opt/microsoft/scx/ssl/scx.pem -subject -issuer -dates"
4. Discover the agent from the console and sign the invalid certificate without SSH

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2651766 - Last Review: July 9, 2012 - Revision: 6.0
APPLIES TO
  • Microsoft System Center Operations Manager 2007
  • Microsoft System Center Operations Manager 2007 R2
  • Microsoft System Center Operations Manager 2007 Service Pack 1
  • Microsoft System Center 2012 Operations Manager
Keywords: 
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