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Outlook 2010 or Outlook 2013 not responding, hangs, freezes or stopped working
Article ID: 2652320 - View products that this article applies to.
You receive an “Outlook not responding” error, or Outlook hangs, freezes or stops working when opening a file or sending mail.
Problems with Outlook hanging, freezing or not responding may occur for one or more of the following reasons:
Follow the provided methods in this article in order. If you have previously tried one of these methods and it did not help, go to another method quickly from this list:
Method 1: Install the latest updatesClick here to show information on how to install latest updates.
Method 2: Check to make sure Outlook is not in use by another processClick here to show information on how to make sure Outlook is not in use by another process.
Method 3: Investigate possible issues with add-insClick here to show information on how to look for add-in issues.
Method 4: Check to see if your mailbox is oversizedClick here to show information on how to decrease your mailbox size.
Method 5: Repair your Office programsClick here to show information on how you can repair Office programs.
Method 6: Repair your Outlook Data filesClick here to show information on how to repair your Outlook data file.
Method 7: Check to see if your antivirus software is up-to-date or conflicting with OutlookClick here to show information on how you can check for conflicts or if the antivirus is up-to-date.
Method 8: Create a new user profile in OutlookClick here for information on how to create a new user profile.
Advanced TroubleshootingThis section is intended for more advanced computer users. Two methods are presented that might help to resolve your issue. If you are not comfortable with advanced troubleshooting, go to the More Information section.
Method 1: Perform a Selective Startup to determine if another program is conflicting with OutlookClick here to show information on how to perform a selective startup.
Method 2: Create a new Windows user profileClick here to show information on how to create a new Windows user profile.
If the information in this knowledge base article did not help resolve your issue in Outlook 2010 or Outlook 2013, select one of the following options: