Article ID: 265236 - View products that this article applies to.
This article was previously published under Q265236
This article has been archived. It is offered "as is" and will no longer be updated.
Outlook users running the OST Integrity Checker may see mismatch errors reported for the Sent Items folder. The error message takes the following form:
10:14:36 Scanning folder Sent Items. 10:14:36 The message with the subject '<subject of message>' in your mailbox on the Microsoft Exchange Server does not match the message in the offline folder file.
The change numbers that are used to compare the revisions of items in the offline folder (.ost) file and the Microsoft Exchange Server information store do not match. The items do match, but the number is not properly compared.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix should have the following file attributes or later:
File Name Size Date File Version Language ------------------------------------------------------------------ Emsmdb32.dll 594,192 9/29/2000 5.05.3144.0000 001033 English (US)
This error report is not significant. The next OST Integrity Checker synchronization removes the discrepancy. The mismatch is only noticed by the integrity checker and does not affect Outlook operation or synchronization.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
The Outlook 2000 OST Integrity checker can be downloaded from the following Microsoft Web site:
Contact us for more help
Connect with Answer Desk for expert help.