Error Message: Photodrw Has Caused an Error in Kernel32.dll

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Article ID: 265252 - View products that this article applies to.
This article was previously published under Q265252
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SYMPTOMS

When you use a Canon CanoScan 600 scanner with Canon's ScanCraft CS version 3.2 software suite, you may receive the following error message:
Photodrw has caused an error in KERNEL32.DLL. Photodrw will now close.

CAUSE

The Canon TWAIN drivers version 3.2 and earlier are not compatible with the TWAIN 1.7 standard from the TWAIN Working Group used by Microsoft Windows Millennium. The scanner still works with its own software but does not work with any TWAIN applications.

RESOLUTION

To resolve this issue, contact the manufacturer for the latest device drivers.

The latest Canon CanoScan 600 device drivers (version 4.0 or higher) are available from Canon's Web site at the following Web site address:
http://128.11.41.160/goto.shtml?/techsupport/downloads/index.html

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

You can obtain information about the TWAIN Working Group and the 1.7 TWAIN standard at the following Web site address:
http://www.twain.org.

Properties

Article ID: 265252 - Last Review: October 20, 2013 - Revision: 3.1
APPLIES TO
  • Microsoft Windows Millennium Edition
  • Microsoft PhotoDraw 2000 Standard Edition
  • Microsoft PhotoDraw 2000.2 Standard Edition
Keywords: 
kbnosurvey kbarchive kberrmsg kbkern32dll kbprb KB265252

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